Refund Policy

 

REFUND POLICY OF Arrow Sport Pty Ltd

This Refund Policy ("Policy") applies to the following purchases: purchases sold through www.arrowsport.com.au or through Arrow Sport Pty Ltd personnel.

 

  1. General
  • We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
  • Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
  • Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

 

  1. Australian Consumer Law
  • Under the Australian Consumer Law: 
  • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled
  • to cancel the purchase; and
  • to a refund for the price of the goods; and
  • compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.
  • If the failure with the service does not amount to a major failure, you are entitled to to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.
  • We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
  • The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services. 
  • If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
  • Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
  • If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
  • If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

 

  1. Cancellation and Change of Mind
  • We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.
  • Arrow Sport Pty Ltd understands that our customers may occasionally change their minds regarding design features such as colours, patterns, and garment features, or personalisation features such as sizes, names, and numbers. However, we regret to inform you that we do not offer refunds or exchanges due to a change of mind in these areas.

 

We take great care to ensure that all design and personalisation information provided by our customers is accurate and correct. It is the responsibility of the customer to review and confirm all design and personalisation details before placing an order. Any requests for changes to design or personalisation features after an order is placed will be considered at the discretion of Arrow Sport Pty Ltd.

Additionally, we carefully review size selections to ensure they align with the chosen product. Therefore, we cannot offer refunds or exchanges if the chosen size is incorrect.

For your peace of mind, we may provide a test print for your approval before production commences. Once the test print has been approved, no further changes can be made to the design or personalisation. This is to ensure the accuracy and quality of your order.

While we make every effort to accommodate change requests, we cannot guarantee that changes will be possible once production has begun. Therefore, we advise our customers to double-check all design, personalisation, and size details carefully before finalising their orders to avoid any inconvenience or disappointment.

 

  1. Timelines and Deliverables
  • In the event that a delay in the delivery or provision of our products or services is caused by factors beyond our control, including but not limited to acts of nature, government actions, labor disputes, transportation disruptions, factory delays, or other unforeseeable circumstances, Arrow Sport Pty Ltd shall not be held liable for any damages, losses, or inconveniences resulting from such delays. Customers understand and agree that, in such situations, Arrow Sport Pty Ltd will make reasonable efforts to fulfil orders as promptly as possible, but the company shall not be responsible for any consequential, incidental, or indirect damages incurred due to delays beyond our control, including factory and shipping delays.

Arrow Sport Pty Ltd may, at its discretion, provide information and updates regarding the status of delayed orders and may offer alternative solutions or remedies where feasible, but customers acknowledge that these are not guarantees and do not obligate Arrow Sport Pty Ltd to provide compensation for any losses or inconveniences incurred as a result of such delays.

 

 

  1. Products Damaged During Delivery
  • In the event that the product you ordered has been damaged during delivery:
  • Please contact us as soon as possible. 
  • Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product. 
  • We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 14 days from the date of receiving the product.

 

  1. Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

  • You misused the said product in a way which caused the problem.
  • You knew or were made aware of the problem(s) with the product or service before you purchased it.
  • You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
  • Any other exceptions that apply under the Australian Consumer Law.

 

  1. Shipping Costs for Returns
  • In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
  • If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
  • If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
  • In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

 

  1. Response Time
  • We aim to process any requests for repairs, replacements or refunds within 5 days of receipt.

  1. How to Return Products
  • You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.
  • Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase. 
  • To be eligible for a refund, repair or replacement, you must provide proof of purchase.
  • You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

  1. Contact Us

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: info@arrowsport.com.au.